Frequently Asked Questions

Have questions about our jewelry, customization, or orders? Explore our FAQs below or chat with us directly on WhatsApp for personal assistance.

What’s the difference between 18KT and 22KT gold?

18KT gold contains 75% pure gold and is more durable, making it ideal for diamond and gemstone-studded jewelry. 22KT gold, with 91.6% purity, is softer and typically used for plain gold jewelry.

Are your diamonds certified?

Yes. At Bliss Platine Design, every diamond we use is certified by renowned gemological labs such as IGI or GIA, ensuring quality, authenticity, and transparency.

Can I customize my jewelry?

Absolutely! We offer full customization including design, metal type (yellow gold, rose gold, white gold, platinum), diamond size & quality, gemstones, and engraving. Contact us via WhatsApp to begin your custom piece.

How do I place an order via WhatsApp?

Simply send us the product image or code on WhatsApp. Our team will guide you through customization options, pricing, and order confirmation. It’s fast, simple, and personalized!

What is your return and exchange policy?

We offer a 15-day return or exchange for unused, undamaged jewelry in its original packaging with all tags and certificates. Please note: customized pieces are not eligible for return. Contact us on WhatsApp for return support.

Is your jewelry hallmarked?

Yes. All gold jewelry from Bliss Platine Design is BIS hallmarked, guaranteeing purity. Diamond and gemstone pieces are also certified to ensure quality and authenticity.

How do I know my ring size?

You can use our online ring size chart or visit a nearby jeweler. Not sure? Message us on WhatsApp and we’ll help you determine your perfect size with easy instructions.